Failure to check-in will be considered as a no-show and a penalty fee will be charged. Yes, however charges do not apply if room is cancelled at least 48 hours prior to the date of arrival.

What if I didn’t turn up for my complimentary stay, does it have any penalty charges? Genting Rewards Card members may enjoy discounts on selected shows and concerts. The prices of our international shows vary depending on artiste and seat location. What are the charges for international shows? We regret to inform that any complimentary voucher that is lost or stolen will not be replaced. However, you need to utilise the vouchers before the expiry date stated on the vouchers. You may choose not to use your complimentary vouchers on the same day.

All complimentary vouchers must be redeemed at any i-Kiosk prior to utilisation. Must I redeem the entire package if I am invited under a complimentary promotion? All offers are updated and controlled via our membership system. We offer different types of entitlements to members and strongly encourage them to redeem and utilise these. What is the objective of awarding the complimentary rooms?Ĭomplimentary rooms are meant to reward Genting Rewards Card members in conjunction with different occasions and activities. Kindly utilise the complimentary room within the specified period. The complimentary room is not extendable or exchangeable. Is it possible to extend the validity of complimentary rooms, change hotel room entitlements, and/or upgrade the hotel room type? We encourage members to flash their cards at gaming tables, slot machines, and food & beverage outlets in order to earn Genting Points, as this will allow the Management to extend the appropriate invitations to members. Qualified members will be notified via SMS or E-News. The complimentary room promotions offered to Genting Rewards Card members are based on selection criteria that are automatically set by the membership system. How can I be entitled to a complimentary room night stay for my birthday, or other promotions?

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